Malaga 27/11/2024
Vážení páni a dámy:
Týmto by som chcel vyjadriť svoju nespokojnosť s výrobkom, ktorý som nedávno zakúpil, ohrievačom Rowenta Silence Confort, a so službami, ktoré som od vás dostal.
Keď som ohrievač dostal, zistil som, že je pokazený a nefunguje správne. To bolo dôkazom toho, že pred odoslaním neboli prijaté minimálne opatrenia na kontrolu, či je výrobok v dobrom stave a vhodný na používanie. Je neprípustné, aby zákazník dostal chybný tovar už pri dodaní, najmä keď sa očakáva kvalita a profesionalita spojená s Vašou prevádzkou.
Tvárou v tvár tejto situácii som bol nútený odniesť výrobok priamo do technického servisu, kde mi potvrdili, že ohrievač mal niekoľko problémov vrátane poškodeného vykurovacieho telesa a ďalších dielov, ktoré bolo potrebné vymeniť. Našťastie by som chcel zdôrazniť, že servisný technik sa k tejto príležitosti postavil čelom a konal veľmi profesionálne, pričom ohrievač účinne opravil a spotrebič zanechal v perfektnom stave. Vďaka ich zásahu som si konečne mohol užívať výrobok tak, ako som od začiatku očakával.
To však neznižuje moje sklamanie z vašej počiatočnej neangažovanosti, keď ste nezabezpečili, aby bol výrobok pred odoslaním skontrolovaný. Domnievam sa, že to najmenej, čo by mal podnik zaručiť, je predbežná kontrola objednávok, ktorá zabezpečí, že spĺňajú potrebné podmienky výkonu a kvality. Toto nedopatrenie podľa môjho názoru odráža nedostatočnú pozornosť voči skúsenostiam svojich zákazníkov.
S úctou
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