Toto bolo v poriadku, ale o mojej predchádzajúcej skúsenosti to isté povedať nemôžem!!!
Mesiac čakania, zablokovaný telefón a zákaznícky servis, ktorý si robí srandu z ľudí
Píšem túto recenziu, aby som upozornil na praktiky zákazníckeho servisu Back Market. Moja skúsenosť je sledom profesionálnych zlyhaní:
12. mája: Objednávka telefónu... ktorý nikdy nedorazil. Po podaní reklamácie som musel opäť čakať.
12. júna (o mesiac neskôr): Druhý telefón konečne dorazil, ale bol úplne zablokovaný a nepoužiteľný.
Vrátenie tovaru: Zariadenie som vrátil s výslovnou žiadosťou o výmenu. Medzitým som investoval nemalú sumu do puzdra a tvrdeného skla prispôsobených tomuto modelu.
Studená sprcha: Back Market ignoruje moje rozhodnutie a násilím mi vráti peniaze. Ostanem bez telefónu a s novým príslušenstvom, ktoré mi je na nič.
Zákaznícky servis? Neexistuje.
Vzhľadom na túto škodu je ich jediným návrhom zľavový kód vo výške 5 %... ktorý som už pred 15 dňami využil pri inom nákupe! Inými slovami, hodnota tohto gesta je 0 €.
Ak si kupujeme repasované zariadenia, je to preto, že nemáme prostriedky na nové. Back Market na to úplne zabúda a pohŕda svojimi vernými zákazníkmi. Nikdy viac. Treba sa tomu vyhnúť.
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